Shipping & Delivery Policy
Effective Date: August 5, 2026
1. Digital Delivery Only
MediaCreator.ai is a software-as-a-service platform. Everything we sell — subscription plans and prepaid AI credit packs — is delivered electronically to your MediaCreator.ai account. We do not ship physical goods, so no shipping address, carrier, tracking number, or shipping fee is involved, and no customs or import charges can arise.
2. How Delivery Works
- Delivery is made to the MediaCreator.ai account you were signed in to at checkout — there is no separate delivery address to provide.
- A subscription is delivered by activating the plan on that account. A credit pack is delivered by adding the credits to that account's balance.
- You access what you bought by signing in at crm.mediacreator.ai. A payment receipt is emailed to the address on your account.
3. Delivery Times
Total delivery time consists of the order processing time and the estimated delivery time.
- Order processing time: immediate — normally within 1 minute of the payment being confirmed by our payment provider, and within 1 hour at the latest. Processing is automatic; there is no manual handling step and no working-day dependency.
- Estimated delivery time: immediate — the plan or credits are usable as soon as processing completes, 24 hours a day, 7 days a week, including weekends and public holidays.
- If a payment confirmation is delayed: on the rare occasion that our payment provider's confirmation is delayed, an automatic reconciliation runs every 10 minutes and completes the activation. Your order will show as pending until it does.
4. If Your Purchase Has Not Arrived
- First, sign out and sign back in, and check that you are signed in to the same account you used at checkout — a purchase is delivered to that account only.
- If a charge has succeeded but the plan or credits are still not active after 1 hour, email support@mediacreator.ai with the date and amount of the charge. We reply within 1 business day and either complete the delivery or refund the charge in full — see section 4 of our Refund Policy.
5. Service Region & Requirements
- The service is delivered worldwide over the internet, wherever the social platforms we integrate with are available.
- You need an internet connection and a current web browser. To publish, you also need to connect at least one social account over OAuth 2.0.
- All prices and charges are in US dollars (USD).
6. Contact
Questions about delivery or activation: support@mediacreator.ai. Other ways to reach us are on our Contact Us page.